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Best Buy This Time Does Not Stand By Web Price Glitch

Written by Evan Schuman
August 13th, 2009
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At the end of last month, Best Buy had a POS price glitch for the Palm Pre and chose to let those who made the inadvertently good deals keep them. When an even more severe price glitch happened this month, the chain was less generous.

On Wednesday (Aug. 12), a Web glitch had a $3,400 52-inch flat-screen television selling for $9.99 and the online system sold quite a few. This time, though, Best Buy corrected the price and said that it would not honor those orders, instead opting to cancel them and refund the money. The details on how such an error wasn’t detected before sales were processed were not–amazingly–released.

Posted in E-Commerce, Payment Systems
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2 Comments | Read Best Buy This Time Does Not Stand By Web Price Glitch

  1. Bea Lee Says:
    August 13th, 2009 at 2:17 pm

    Give me a frickin break! Really? Who in their right mind would think this was not an error? And to think these idiotic people are sticking to their guns claiming that Best Buy should honor the mistake. Who would ultimately pay for it? The consumer of course. Somewhere there would have to be retail changes at Best Buy in order to recoup what they would lose if they honored the erroneous ad. As a loyal shopper of Best Buy, I certainly hope this doesn’t happen. For those of you having the audacity to say they should still honor it, shame on you! You are low-class and I’m positive by your actions are the type of people that always want something for nothing or almost nothing. Get a grip and come back to reality. You are an embarrassment to the human race.

  2. april Says:
    September 11th, 2009 at 1:54 pm

    i suppose people think they should have honored th price but face it people knew it was a mistake and instead of bankrupting the store and putting workers out of jobs they chose to not sell the product at that price

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