Comments on: Papa John’s Orders A Web Pizza With Extra Webcam http://www.storefrontbacktalk.com/e-commerce/papa-johns-orders-a-web-pizza-with-extra-webcam/ Techniques, Tools and Tirades about Retail Technology and E-Commerce Fri, 19 Mar 2010 23:24:36 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Steve Daly http://www.storefrontbacktalk.com/e-commerce/papa-johns-orders-a-web-pizza-with-extra-webcam/comment-page-1/#comment-61599 Steve Daly Mon, 01 Jun 2009 20:38:47 +0000 http://www.storefrontbacktalk.com/?p=3058#comment-61599 This is an example of a "WTF??" feature. PJ's web ordering system is awful and I wish they would spend the time/effort on fixing that instead of listening to some interactive marketing schmuck. I was a member of the IT team at PJs when the first site was launched. Little has changed since then. For PJ.com they need to catch up instead of innovate - if you want to call this webcam promotion innovative. This is an example of a “WTF??” feature. PJ’s web ordering system is awful and I wish they would spend the time/effort on fixing that instead of listening to some interactive marketing schmuck.

I was a member of the IT team at PJs when the first site was launched. Little has changed since then. For PJ.com they need to catch up instead of innovate – if you want to call this webcam promotion innovative.

]]> By: Bryan Larkin http://www.storefrontbacktalk.com/e-commerce/papa-johns-orders-a-web-pizza-with-extra-webcam/comment-page-1/#comment-61144 Bryan Larkin Wed, 27 May 2009 12:34:41 +0000 http://www.storefrontbacktalk.com/?p=3058#comment-61144 It is amazing that so much money goes into getting people to a site and so little goes into being able to satisfy those people when the shop with you. While the Papa John's really can't impact last mile delivery any more, many other retailers can, but don't. And what about the retail supply chains that still yield 8% out of stock scenarios and 16% when there are promotions going on. It is easy to put a dancing mouse on a web site, but making all the back end stuff (like B2B and supply chain automation) function is hard work. And, of course, no one can showcase the results of well done B2B like you can a dancing mouse - unless of course you really care about showing your stakeholders higher margins and a better bottom (and probably top) line. It is amazing that so much money goes into getting people to a site and so little goes into being able to satisfy those people when the shop with you. While the Papa John’s really can’t impact last mile delivery any more, many other retailers can, but don’t. And what about the retail supply chains that still yield 8% out of stock scenarios and 16% when there are promotions going on.

It is easy to put a dancing mouse on a web site, but making all the back end stuff (like B2B and supply chain automation) function is hard work. And, of course, no one can showcase the results of well done B2B like you can a dancing mouse – unless of course you really care about showing your stakeholders higher margins and a better bottom (and probably top) line.

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