The TJX Damage Info Continues To Trickle Out
Written by Evan SchumanThe Massachusetts Bankers Association has now confirmed TJX-related fraudulent credit/debit card purchases in Florida, Georgia and Lousisiana plus in Hong Kong and Sweden. “Thus far, nearly 60 banks have reported into the MBA that they have been contacted by the card companies about compromised cards, and these banks are notifying customers and in many cases reissuing new cards,” the association said.
The ABA has been lobbying for rules that would require the disclosure of a retailer’s name when they “caused a data breach,” as a way of both discouraging retailers from being cavalier about security as well as protecting their member banks from being blamed for something they didn’t do. They also are trying to force retailers to pay for the damage if its’ caused by that retailer’s reckless security procedures.
-Dan Stiel
February 11th, 2007 at 9:58 pm
In the fallout after the TJX mess..some banks and credit card institutions have been as helpful as a broken crutch in helping their customers efficiently replace the cards that were compromised. I was shopping in a store last week and,while attempting to use my major credit card, (issued by a large credit union) a red light flashed on the cashier’s register saying “lost card”. I was stunned. I was holding the card in my hand. The cashier breezily said “oh, it’s probably that TJX thing and they’ve just closed down your acct. ” I paid with another card and immediately called the card company who told me that yes, they had cut off payment because I and several hundred others, it seems, had compromised cards. They did not feel under any obligation to inform all of the customers either in writing or by phone of what they had done…They told me we would be getting replacement cards in 7-10 business days.
The cut off date was apparently Jan 30… I haven’t gotten a replacement yet…and there were no apologies whatsoever from the institution. Then I went to my bank (a major bank)…and asked them to check to see if my debit card had been compromised.
This was on Feb 8th. The guy checked and very calmly told me that it was…and that
I’d be issued a new card “sometime soon” This is insane. Have there been many complaints like this?? I would love to have you address this aspect of the fallout on this fraud thing…..or maybe you could let me know if there have already been such articles…..and where do I complain to someone who doesn’t just yawn at me??
Thanks for your time.