E-Mail Us
CyberSource to Take Over CardSystems
Written by Evan Schuman
September 23, 2005
With the nation's worst credit card security disaster on its resume and AmericanExpress and Visa cutting its contract, payment processor CardSystems has few long-term options.

In what might signal the closing chapter in the CardSystem credit-card security breach saga, CyberSource Friday announced its intent to acquire all of CardSystem's assets for an undisclosed amount.

In May, CardSystems Inc. reported its role in the nation's largest known data security breach, when it revealed that someone had broken into its systems and stolen the details of as many as 40 million payment cards, including names, account numbers and expiration dates.

CardSystems might have been considered the victim in the incident had it not admitted to having violated its contracts with Visa, American Express and others by failing to encrypt credit card transaction data and by keeping on file card verification numbers that are never supposed to be stored.

The day before testifying before a U.S. House subcommittee, both Visa and American Express announced they were terminating their relationships with CardSystems. MasterCard said it would continue if CardSystems met various criteria.

Friday's statement from CyberSource confirmed that it had signed on Sept. 20 a non-binding letter of intent to acquire the assets of CardSystems.

Those assets, the statement said, include "CardSystems advanced payment processing platform with direct connections to major credit card association networks and banks, contracts to process credit card transactions on behalf of more than 120,000 merchants representing more than $18 billion in annual processing volume and a network of Independent Sales Organizations (ISOs)."

The distinction between wanting to purchase the assets of CardSystems and purchasing the company itself is significant, said Colin Gillis, the equity research analyst who tracks CyberSource for the Adams Harkness Inc. investment firm.

Given the substantial liability from various potential lawsuits and government investigations, purchasing the company would bring those liabilities to CyberSource.

By purchasing just the assets, CyberSource would, in theory, not be accepting those liabilities, Gillis said.

When both American Express and Visa announced they were terminating their CardSystems contracts, many industry observers questioned whether the processing firm could survive.

During testimony before a Congressional investigative committee, even CardSystems CEO John Perry raised the issue of whether his company could survive without those credit card giants' support.

That background suggests that CyberSource could be picking up CardSystems' assets at a substantial discount.

"For CardSystems, this seems like it was something they had to do because of the tremendous bad publicity and security problems," said IHL Services President Greg Buzek said. "That's a shame because people spend so much time building something and because of this mistake and criminals, they are basically forced to sell."

As for the pricing, he added: "I'm sure CyberSource will get the assets at a greatly discounted rate compared with what it would have been a year ago."

Bruce Frymire, the director of corporate communications and investor relations for CyberSource, wouldn't comment on the price his company has offered to pay, but he did challenge the premise that it would be a huge discount.

"We do not feel like we paid anything like a fire sale price," Frymire said.

Another financial analyst that tracks CyberSource—Franco Turrinelli at William Blair & Co.—said there are too many unknowns to determine if the price would be heavily discounted.

CyberSource CEO Bill McKiernan's team "are pretty smart people. I don't think Bill and his team are going to overpay."

Gillis also questioned whether the discounting here would be that substantial.

The $18 billion in processing volume probably amounts to only about 10 cents or 11 cents per transaction, which Gillis estimates would give the privately held CardSystems about $17 million to $20 million in annual revenue.

"So I would expect, at the end of the day, to see this going for between $20 million and $30 million," he said. "It's an interesting transaction but it's a lot smaller than people think."

But for CyberSource—which Gillis projects will have about $50 million in annual revenue this year, growing to about $63 million next year—that's not a trivial purchase.

Financial analyst Turrinelli said he sees this deal as a very preliminary work in progress.

"My initial reaction is that it's a non-binding letter of intent," Turrinelli said. "There are clearly still a lot of negotiations left."

The big question hanging over the deal is whether Visa and/or American Express will reverse themselves and welcome what had been the CardSystems team back into its operations.

"If Visa or American Express do not flip, it will be a very different deal," Turrinelli said, adding that the technology assets wouldn't change either way.

For CyberSource, the asset acquisition has some nice side benefits, such as improving its small business channel and the ability to take processing business away from a direct competitor—Authorize.net—which had been working with CardSystems on E-Commerce transactions.

About 20 percent of CardSystems revenue is in E-Commerce, Gillis said.

"They'll immediately be able to boot those (Authorize.net) guys out and take that business," Gillis said.

But this deal isn't final, and the big wildcard is how the credit card companies will react.

If American Express and Visa—and, for that matter, MasterCard—do not agree to resume business because of the change in management, the deal could die, Gillis said.

The CyberSource statement also stressed that the deal is far from final. "The transaction is subject to further due diligence, execution of a purchase agreement, satisfaction of closing conditions and may also be subject to governmental or other regulatory approvals," it said.

"The transaction is expected to close in the fourth quarter of 2005. The letter of intent provides for an exclusivity period during which CardSystems is not permitted to engage any other entity regarding the sale of its business."

Many of the issues surrounding CardSystems are more perception than strict security. Given that the company violated key provisions of contracts and has announced no punitive measures such as resignations or firings, some have criticized CardSystems senior management for not having taken sufficient responsibility.

Typically, in this kind of a purchase, the acquiring company provides assurances to customers that key management players and the company's brand would be preserved. In this instance, though, Gillis said, the opposite is more likely.

"I would expect the management team at CardSystems will not be needed," Gillis said. "You can show that what CardSystems did won't be tolerated by the industry and that these people will be unemployed."

CyberSource's Frymire wouldn't say whether any members of top management would be offered jobs. "We do expect to extend (jobs) to most of the current CardSystems employees," he said, adding that he couldn't discuss individual personnel.

As for the overall reputation of the company whose assets are being acquired, Frymire said that he hoped the good brand attributes of CyberSource would overcome the negatives from CardSystems.

"My belief at this moment is that we would not keep the (CardSystems) name," he said.

Frymire described CardSystems as "a solid company that experienced an unfortunate breach. We do hope that CyberSource's strong reputation hopefully prevails and that the reputation of CyberSource will have the mindshare of customers and observers rather than the reputation of the CardSystems incident. Over time, CyberSource's reputation for security and integrity will win out."

IHL's Buzek said the technology assets of CardSystems—coupled with its extensive infrastructure—is not trivial.

"They have some excellent technology. With a new home and heavier security from CyberSource, the service should be much stronger," Buzek said.



E-Mail StorefrontBacktalk Editor Evan Schuman at
eschuman@storefrontbacktalk.com
Search Through Blog Blurbs
Search Through All Stories
Quickly catch-up on the latest in E-Commerce and Retail Tech with our free weekly newsletter, with urgent bulletins as news merits.
StorefrontBacktalk will never sell your E-mail address to anyone at anytime.
Evan Schuman is the former retail technology editor for eWEEK.com, PCMagazine, CIOInsight and retail reporter for RISNews and Consumer Goods Technology. Having covered IT issues for 21 years - and other stuff like legal affairs, politics, Wall Street and the environment for about eight years before that - Schuman is in a good position to gripe about technology trends and sometimes accidentally make a good point.
Can E-Commerce Truly Work? The Faith/Force Reality
Over the last month, I've been struck by an unusually large number of reader E-mails that fundamentally question whether E-Commerce will ever truly work: Whether it will consistently make money, be profitable and be, well, worth all of the effort.
Best Buy Has To Take Back Special Reward Offer
If the slip of a lip can sink a ship, perhaps a retailer's flick of the click can kill a prestigious campaign mighty quick. The best way for a retail chain to make a customer happy is to offer him/her a program that few others can get. And the best way to undermine that—as Best Buy discovered on Wed. (Sept. 3)—is to then accidentally make that offer to every single reward customer you have.
Amazon Kills Post-Order Price Guarantee Policy
It looks like Amazon is no longer backing up its pricing, putting an end to its Post-Order Price Guarantee — a policy that allowed customers to recover the difference from an Amazon price drop within 30 days of a purchase. As of Monday (Sept. 1), customers who place orders on Amazon.com are not offered the 30-day guarantee, a customer service representative confirmed.
PCI's Fatal Flaw: Protecting Only Payment-Related Systems
Security is nothing if not filled with seeming contradictions, and the latest version of PCI—slated to be officially unveiled next month (October)—is highlighting a beauty: To most effectively protect payment-card-related systems, protection must be focused on anything that is not related to payment card data.
Target Pays $6 Million To Settle Accessibility Lawsuit
Quite a few retailers have been involved in site changes to make the Web more accessible to those with vision difficulties, but Target has been the most aggressive in fighting such efforts. As such, Target's settlement has an especially strong chance of pressuring retailers to aggressively embrace such changes.
Wal-Mart Launches Its Next-Generation Digital Ad Displays
Wal-Mart on Wednesday (Sept. 3) launched what it dubbed the Walmart Smart Network—a series of next-generation digital-ad systems—to 2,700 stores. The funky aspect of this rollout is that all 27,000 screens will be centrally controlled via an Internet Protocol Television connection.
Online Travel Sites Losing Customers To Traditional, More Personalized Agents
Site navigation problems and unpleasant booking engines are driving customers away from online travel sites and pushing them through the doors of traditional, more personable travel agencies. Even though sales for online travel sites are growing, fewer travelers are actually booking their trips online.
TJX Exec Backs Chip-and-PIN, Encryption Through Private Networks
A TJX senior executive is apparently trying to push chip-and-PIN, arguing that cyberthieves are focused on the United States partly because we haven't adopted it. "Criminals, I believe, are focusing on the countries that haven't added that higher level of security," TJX Vice Chairman Donald G. Campbell said.
Calvin Klein Finally Goes E-Commerce
Calvin Klein finally gave its HTML blessing to E-Commerce, offering its first for-sale items on its Web site, although the E-Commerce launch is U.S.-only. Anyone visiting from outside the United States will be routed to the existing corporate brochure site.
Can A Good PCI Strategy Be Based On Saving Money?
It seems clear that most retailers are adopting one of two distinctly different strategies when it comes to data security and compliance. Let's label them Cost-Effective Compliance (CEC) and Compliance-Driven Security (CDS). Both approaches are based on best practices and solid risk management principles. But, GuestView Columnist David Taylor argues, they lead to quite different spending patterns, technology decisions and business cultures.
Obama VP Text Blast Shows SMS Message Limits
A retail IT lesson from the world of politics? Maybe. Web tracking firm Keynote was studied the text message blast sent by the U.S. presidential campaign of Barack Obama, the one in which his campaign promised to tell supporters his VP selection before it was broadly announced.
Has Amazon Decided It Doesn't Want To Be In Retail?
Has Amazon decided what it wants to be when it grows up? More to the point, are there indications that it has now decided that one thing it does not want to be is yet another thin-margined retailer?
Database Corruption Blamed For Netflix Snafu
The IT chief at Netflix has pointed the finger of blame for its site problems last month at "a database corruption event in our shipping system." The problem prevented customers from receiving their DVDs for about three days.
TJX Hit With Another Bank Lawsuit
Almost a year after TJX settled with banks and bank associations impacted by the worst data breach in credit card history, another bank has come forward with its own lawsuit against the retailer, claiming the incident compromised some 4,000 of its customer accounts.
New Macy's Breach Among 2008's List, Which Is Already Larger Than 2007
The number of data breaches reported as of Aug. 22 of this year has already surpassed the total number in all of 2007, including a new one from Macy's impacting some 4,100 customers.
Best Buy, Home Depot Tops In Best-Paid Retail CIOs
On the best-paid list of CIOs at publicly held companies, Best Buy's Bob Willett ($4.7 million), Home Depot's Bob DeRodes ($4.3 million) and Kohl's Thomas Kingsbury ($2.5 million) stand at the top, doing the pocket-protector crowd proud.
Global Web Sites Have Global Tech Challenges
With the frequent product changes executed by any large e-tailer's site, the tech hurdles of launching a mirror site in another language can be daunting. But this challenge has created a small industry of companies that are trying to facilitate rapid globalization for e-tailers.
JCPenney Makes Australian Web Move, As Local Retail Chains Hesitate
JCPenney is testing the Australian waters a bit with an online push. The retailer has a local URL and an Australian company handling all operations, but it's still shipping merchandise from the States and asking Australian shoppers to wait "12 to 14 working days. This "request" prompted one Australian publication to ask "whether Australians would be prepared to wait two weeks to receive something purchased online."
Nordstrom Online Sales Soar 15 Percent
In an overall down market where the 150-store Nordstrom chain is seeing a 4.3 percent sales drop, online operations are accounting for 15 percent, hitting almost 8 percent of all sales. Company execs there now project online to soon top 10 percent.
What's Missing In The New PCI Regs?
When the PCI Security Council this week detailed a bunch of changes it will include in PCI 1.2, what might be more worthy of note is what they didn't address. There were technical issues—such as segmentation and tokenization—that didn't get referenced, but also policy issues.
PCI 1.2 To Let WEP Stick Around For Two More Years
The new version of PCI due out in October will let the outdated WEP wireless security standard stick around for almost two more years, while also reducing the required frequency of firewall rule reviews.
Buy A Strawberry, See An Ad For Whipped Cream
It's late on a Friday night and as Jane Smith walks into her local grocery frozen food aisle, she notices a neighbor walking away carrying a frozen pizza, right near a digital advertisement for 20 percent off of a Budweiser six-pack. Jane reaches into the freezer to grab her favorite Häagen-Dazs vanilla ice cream but notices that the digital ad instantly changes to hawk 40 percent off fresh apple pie in the bakery section.
The Gas Price Pipeline To Retail IT Spending
It's generally accepted that any key economic issue—whether it's a housing slump, rising gas prices or tax refund checks—can have a sharp impact on business spending. But the IHL Group is floating an interesting theory that recent gas price hikes are going to have a very specific and direct impact on IT spending next year.
Shelf Stock Monitoring Dubbed RFID's First "Strong Business Case"
After years of trials with only the rarest evidence of CFO-friendly RFID ROI, shelf stock monitoring is quickly emerging as "the first major application of RFID in retail with a strong business case," according to a new report from London-based RFID analyst firm IDTechEx.
Is American Retail IT The Hare To Asia's Tortoise?
While North American retail execs are planning for trivial—if any—IT investment increases this year, with "more than one-quarter of retailers expecting lower IT spending," more than half of their Asian Pacific counterparts are preparing for significantly higher IT spending, according to new Forrester numbers released this week. A bit of the Tortoise and the Hare perhaps?
Thieves Don Repair Uniforms To Install Card Swipe Skimmers
A gang of data thieves in Ireland has well learned the lesson that the best place to hide is in plain sight. The group hit a large number of retailers throughout Ireland and grabbed more than 20,000 payment cards by placing skimmers on card-swipes by wearing what appeared to be maintenance uniforms and saying that they were performing bank repairs.
FTC To Hold Sept. Hearing On RFID Data Security
These days, when U.S. government officials want to ask questions about privacy and data security, it's never clear if they want to protect consumers' privacy or learn the best way to violate it themselves. But retail execs who want hints can drop by a Sept. 22 hearing at the U.S. Federal Trade Commission's Washington, D.C., headquarters.
Judge Lifts Gag Order Against MIT Grad Students And Their RFID Payment Research
Retailers who are worried about RFID security problems will have more details available to them now that a federal judge has killed a gag order on MIT students who had identified flaws in Boston's contactless RFID subway cards.
Why PCI 1.2 Ignoring Virtualization Won't Matter
Based on the PCI Standards Committee's official hints about what will be in the 1.2 release, it appears that clarifying when and how virtualized servers can be PCI compliant didn't make the cut. But before the server and security geeks start lighting their torches and getting all "vigilante" on the card brands, let GuestView Columnist David Taylor make his case for why it won't matter in the slightest.
Sears, Kohl's, J.C. Penny Warm To Virtual Worlds
As major chains are doubling up their focus on computer-savvy young consumers, some are finding their aversion to avatars giving in to their adoration of avarice.
Netflix Site Hit By "Persistent And Mysterious Technical Glitch"
A "persistent and mysterious technical glitch" has severely disrupted business operations at the massive online film rental site Netflix, "potentially affecting millions of its customers."
For The First Time, J.C. Penney Launches CRM For All Customers
For the first time in its more than 100-year history, J.C. Penney on Thursday (Aug. 14) launched a CRM program for all of its customers. Until Thursday, the only CRM program the chain ever had was limited to J.C. Penney credit card customers.